The best user research tools to use in 2024
What are user research tools?
User research tools help teams gather insights directly from users to better understand their behaviors, preferences, and pain points. These tools enable businesses to conduct surveys, interviews, usability tests, and analyze user interactions, providing valuable data for improving products and services. By collecting feedback and tracking user behavior, teams can make informed, user-centered decisions during the design and development process.
Insighto
—Ship features users (really) want
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Collect feedback from your customers, prioritize features, and build a product users love.
Canny
—Build better products with customer feedback
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Canny helps you collect and organize feature requests to better understand customer needs and prioritize your roadmap. Helping teams listen to their users to build better products. Feedback is the breakfast of champions.
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Hotjar
—For digital experiences people love
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Hotjar’s visual insights, user feedback, and live interviews show you what site visitors do, and why they do it. Access all the insights you need in one place and join 1.1 million websites in 180+ countries who already use Hotjar to turn their clicks into conversions. Install a single script and get started for free.
Frill
—Feedback, Roadmap and Announcements
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Working out what features your customers want is messy business. Frill makes light work of collecting, prioritising and communicating these feature updates.
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A free and open source surveying and XM platform. Gather feedback at every point in the user journey with beautiful in-app, website, link and email surveys. Leverage privacy-first AI to get the most out of your insights.
Features.Vote
—Listen to your users. Know what to build next.
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Let your users post and vote on features they want, driving your product's growth with precision and clarity. 🚀
Userback
—#1 Visual feedback tool for software teams
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Userback is a market-leading user feedback platform helping 20,000+ software teams to understand what customers need so they can build better web applications faster. Userback streamlines and automates the real-time in-app collection, evaluation and management of visual feedback and contextual surveys. With Userback product managers and developers can validate ideas, optimize product-market fit, prioritize features for roadmaps, fix bugs and deliver value with greater insight.
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Build truly sophisticated user onboarding experiences. React to any element or event in your app using “if this, then that” rules, do branching, and segmentation of users.
Featurebase
—We make building awesome products easy
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Featurebase is a modern product management platform that helps SaaS companies streamline feedback collection, reduce support loads, and announce product updates. It’s loved by thousands of product, marketing, and support teams from companies like Nature.com, User.com, and Screenstudio.
