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Thomas Verschoren
ChatGPT Ticket Summary for Zendesk — Use OpenAI's ChatGPT to sumarise support tickets
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Ticket Summary is a Zendesk Support sidebar app that provides ticket insights next to the ticket, including a problem summary, current solution overview, and sentiment analysis. Agents can add these items as tags or internal comments for easier reporting.
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Thomas Verschoren
Maker
📌
About Ticket Summary is a sidebar app for Zendesk Support that gives insight on Zendesk tickets right next to the ticket. Agent can see a summary of the problem, an overview of the (current) proposed solution and a sentiment analysis. These items can be added to the ticket as tags or internal comments to make reporting on these tickets easier. Features - Show intent\n- Show summary of request - Show summary of resolution\n- Show sentiment category and type - Add data to ticket for reporting - Sidebar App next to tickets - Works multilingual (always english output) Requirements You need to have an active OpenAI ChatGPT subscription and API Key. See https://platform.openai.com/acco... more information.
Fedor Kapaev
Can it connect to help center and use its content as context for solution generation?
Darshana Wagle
Congratulations on your launch ! Another customer you could watch out for is - PMs. The tickets can be analyzed across for overall trends that can be prioritized for providing an in-product solution.