I've been a happy Herald user for 7 months. Such a great product. I love how easy it is to save customer feedback from email and live chat with their Chrome extension.

Been using Herald with my team. It’s a super easy way to help my team see all the issues customers mention. The weekly digests are helpful! Every PM should adopt this tool.

❤️ Herald. Great product and it’s awesome that the feedback we collect gets sent to the team as a weekly email. Team is awesome and super responsive to feedback.

We love using Herald at OpenPhone. We get tons of feedback through all channels and can easily capture it in one place + organize it so everyone on the team has visibility into customer pain points and issues. Working with the Herald team has been incredible - they're super responsive and open to feedback. :) I think every SaaS company should work with them.

Looks amazing!

Very cool, I like this and have a use for it.

Love this @nilkanthjp 🎊

Bubbling up useful customer feedback...to the people that need it...when it's needed...is really, really hard. If you've ever tried to bridge the gap between customer-facing teams and product/engineering, then you know how hard this problem is. Sometimes it's in Slack, or a call recording, or a random google doc, or this other random google doc, or that deck the customer success team sent to the product team that one time, or buried in a support email. I've had the pleasure of using Herald to do this, and it's an absolute dream. Also @nilkanthjp and @jayisms are awesome to work with.

We've been using it for a while. It's a great tool to keep all the feedback centralized and make sense of it. Love the pace of development and the team is super responsive.

Looks great, excited to give it a try

It's a great tool and presentation! I am unsure about one thing. Does it also provide a replacement for something like usersnap.com?

We switched from ProductBoard as it was far too complicated for our needs. We just wanted to collect feedback from customers and organize it so that we could see what was most important to customers. ProductBoard added a ton of overhead. I've found that Herald is much simpler and I'm not missing any features from PB. Also, @nilkanthjp, @jayisms and team have been super responsive. Very impressed and glad we switched.

We've been using Herald for our UK charity while building out our digital platform. Although we haven't gone live yet, we've been collecting and managing mainly internal feedback through their Chrome extension and Slack app. Since we're now slowly starting user testing and certain parts of our product is being soft-launched, we're also collecting feedback from our customer success team through their Front integration. It's so easy and the whole team actually uses it. Herald will be invaluable while we scale and launch and I couldn't recommend it more. Jay and Neel really listen and action our feedback and are always ready to help. I'm so excited to grow with them!

This is a great solution we've been using for the past few months and really helped us collect better feedback.

Hi PH, Today, we're launching Herald (https://www.heraldhq.com), a collaborative repository for user feedback. We help product and customer teams work together to grow revenue by painting a full picture of user problems. After hundreds of conversations with product, customer success/support, and sales leaders, we noticed a pattern of problems around user feedback: - It's scattered across tools like Zendesk, Gmail, Front, Intercom, Salesforce, and more. - Customer Success and Sales teams dislike using Google Forms (too clunky) or Slack (too ephemeral) to submit user feedback to product teams. - PMs are overwhelmed by the time and energy it takes to analyze user feedback. - It's painful or impossible to quantify what an important customer segment wants. Herald is the first product that solves these problems through collaboration between product and customer teams: ✅ It's the easiest way for any team member to submit user feedback, right from the apps they use to talk to customers (think 2-3 keystrokes). ✅ Product teams have a single source of truth for user feedback with robust tools to organize it. ✅ Customer-facing teams can review the status of requests from a given account. ✅ Enriching feedback with customer attributes makes it easy to answer questions like "What are the most popular requests across our highest-paying customers?" And coming in the next 45 days: ✅ Discussions about customer problems happen right where the feedback lives, so that it's not lost on Slack or email threads. ✅ Customer teams will be reminded of any open questions the next time they talk to the customer. 🔥 Exclusive offer: Get a 14-day free trial today. If you sign up for a paid plan before November 30th, use promo code **PHLAUNCH** to get 25% off the first 6 months. 🔥 We love dogfooding Herald ourselves, so please post any feedback you have here, or reach out to us directly at hello@heraldhq.com!

The thing that surprised me with how much I enjoy it in Herald is their NPS-style survey feature that integrates directly with a customer feedback database. We all should be going through that process, but they make enough of it automatic so that you actually do it, and it helps your company.

Been following Herald so many months now through the beta, really wonderful to see how much it has grown!

Use Herald every day, with every customer interaction, and at every ticket planning session. We get anywhere from 60-100 pieces of feedback from our customers each week, across a lot of different elements of our product. Previously it was really hard in our ticket-planning sessions for me to advocate on behalf of the customers, or really understand what to focus on, in anything but an anecdotal sense. But using the Product/Market fit survey features we can easily segment the feedback from the most actionable users, or use tags to zero in on just the features we've launched recently to clean up any bugs, or those that are surfacing most frequently with our customers, or that are blocking them the most. We had used a handful of other tools previously, but they all we too difficult to get feedback into in the first place, or lost the original context, or were hard to reference when it was time to make plans. I really appreciate that the Herald team has thoughtful through that entirely feedback lifecycle - including keeping the customers themselves up to date about what you're prioritizing. Keep it up team, excited to keep growing with you all

Herald is awesome! Been using Herald since the beginning! Jay and Neel never stopped innovating and fast rollout new features. It has been great helping me organize feedbacks from various clients and prospects. I also really like its chrome extension that makes feedback input really streamlined.

So excited about the potential of this. This is a really well thought out, scalable approach to UX research.