PingPong has been helpful to us at Fieldbook for finding user testers, and Zsolt has been good to work with. Recommended!

Hi everyone. I’m Zsolt - founder and CEO of PingPong. Super happy to be announcing PingPong today on ProductHunt. Every maker knows that they need to talk to real users regularly, but until now it’s been painful to actually do that on a regular basis. You end up spending hours of your time dealing with admin and boring stuff and very little actually talking to your users. As a UX designer myself, I built PingPong to make my own life easier. Then I realised that there was a great product idea here that could help many other UX designers and teams. PingPong will take care of everything except actually speaking to your users: - We’ll help you *recruit* users. You can use our database of testers or you can recruit from your own user base. You can filter all users by demographic or specific requirements (e.g. “18-25 year olds in New York who use Netflix”.) - We’ll take care of painlessly *scheduling* interviews into your calendar. Automatic padding, conflict-checking, reminders and calendar sync. - When it’s time for the interview, you can do that inside PingPong with our video chat. All calls can be recorded and stored for you to replay later or share with your team. - We even do automatic transcriptions. - All research can be shared with your team or your clients, if you’re an agency/freelancer. - And finally, we take care of paying the testers after the session. So you don’t need to muck around with gift vouchers and travel expenses. We hope PingPong helps make your user research much easier, so you can spend less time dealing with admin and more time talking to your users and building great products! I’d love to answer any questions you have about PingPong or user testing. p.s. Click through to the site for a super discounted special offer for ProductHunters!

Oh and by the way. If you want to participate in future research as a tester, sign up here: https://hellopingpong.com/become...

Been using Ping Pong for a few months. Has fast become one of my favourite UX tools due to the communication with the support team/product owner (Zsolt is amazing!), ability to feedback an influence the roadmap and the overall quality and painlessness of the product. Looking forward to many more things to come!

Pros:

Takes the pain out of planing and conducting user testing. Sync with calendar, screener questions and automatic emails are really good! 🙌

Cons:

Android, pc only, no iOS screen sharing.

Sounds very interesting - is a critically important activity and I hope this vastly simplifies the research process

I'm still on the verge about whether moderated or unmoderated user tests are better for us, but for moderated ones, PingPong does the job and does it well. It has a nice user panel: we are testing a product tailored for IT experts and we had no problem finding testers from that group. The per-test price is OK and you can pay as you go which is refreshing after getting $20k+ annual quotes for a minimal package from the competition (yes, I am looking at you, usertesting.com).

Pros:

Has all the important features without much clutter and saved me hours and hours of work I would've spent organizing calls myself.

Cons:

You cannot download your recordings at the moment (hello, vendor lock-in) and we had quite a few no-shows from interview subjects.

As a global company we consider user input the basis of everything we do - however, before pingpong, we didnt have any options to access a global pool of participants, without adding an administrative overhead. Since we use pingpong, more of the teams are able to adopt the human-centered approach and start practicing user research, as pingpong makes it insanely easy to setup and schedule research projects, and offers awesome functionality to conduct various types of sessions via their video call tool. It honestly saved us researchers from going crazy, allows the teams to learn and create valuable solutions and allows the company to lower business risk - sounds too good to be true but it is. 🏓🙏✨

Pros:

we are fans <3 it solves all our research needs & allows us to enable teams in a 600+ company to conduct self-serve user research!

Cons:

none - i dont know any competitor that would provide similar functionality

We use PingPong on a weekly basis, it provides a quick and painless access to users from a wide array of geographical locations. Many nomads and frequent travellers who speak good English, so it is ideal for quickly getting insight within the travel domain. Zsolt was incredibly helpful and attentive to our early feedback on the system, it is a joy to work together.

Pros:

Flexible and powerful screening, quick access to test subjects, even if filtered heavily, no unnecessary extras

Cons:

Test subject base could be biased towards young, hip, internet savvy and design sensitive population

When we needed international research, we did it with pingpong - they organized recruitment, all we had to do was to select our target audience and write a screener. Within a few hours the meetings were scheduled in our Google Calendar, all we had to do was logging in to a web UI at the beginning of the session, it was recorded with screenshare and everything, we could send the links to our clients for further analysis, and avoided all the hassle usually associated with international user research. It really made it convenient for us, and we were able to interview people from SF to New York to London to Kuala Lumpur, so literally all over the world.

Pros:

It’s very convenient, you can literally start user research from your couch, it will screen users, arrange sessions, record and transcribe

Cons:

you can’t move one-off sessions yet to the system afaik, and I’d be fine without the virtual currency system, but other orgs might need it

I needed a user testing tool that can deliver me highly targeted users to test my business / product plan. PingPong did the job and it was also easy to use plus it didn't break the bank.

Pros:

So easy to use and allowed me to quickly test business plans / product plans with other relevant users

Cons:

None

Great product, simple and easy to use. The team behind it is also very responsive with any questions and issues.

Pros:

Love this! Makes it easy to do UX research both as a tester and interviewer.

Cons:

Could use better pre-filtering for tester selection

We have just used PingPong an we are really impressed so far! We can set up recruitment campaigns for as many products we wish and it's great for interacting with users, managing and booking them in which we really struggled with before. The guys at Pingpong are always willing to listen to suggestions and adding new features including transcribing the interview - although it needs a bit of work you can edit the text if it gets it a bit wrong. Zsolt is also always available on a chat window on PingPong if you have any questions or problems.

Pros:

Great for interviewing users, if there are problems with connection there is a chat as well, you can tag key points of the interview.

Cons:

Transcribing still needs a bit of work, it's hard to talk communicate with your colleagues who could be spectating.

The audience on pingpong is very limited. Also if you buy credit and you cant find the right audience they wont refund you. Horrible experience and service.

Cool, we’re going to give this a shot!!