👋🏻 · Mike here from Zendesk. We're really excited about launching the new Zendesk messaging and automation experiences today (in beta). Messaging is a fundamentally new experience, built on top of Sunshine Conversations, it harnesses the power of conversation portability and lets you stay engaged across all connected channels. This release also introduces some exciting new capabilities to Answer Bot with Flow Builder: a click-to-configure, tool allowing admins to easily build engaging conversational experiences for Zendesk messaging and social channels without writing a single line of code. When customers need to speak to a human, you can capture the necessary data to ensure a seamless transfer, allowing agents to be fully equipped to handle and resolve the question fast, all from the new Zendesk Agent Workspace You can read more about the announcement: https://support.zendesk.com/hc/e... We'd love to hear what you think, how you're approaching messaging and building automation into customer experiences to help answer questions fast and effectively. Feel free to also ask the team any questions