Chatbase.
I purchased the top tier Appsumo deal of 40 chatbots. However, my Chatbase account only showed a free account when i looked at using it again some months later after the deal.. I contacted Chatbase in January 2025 and politely pointed this out, however, to my surprise their polite email response was to not honour the original deal, but to offer the money paid out by myself as credit on a monthly plan instead.
Appsumo tried there best to resolve this for me, however Chatbases business ethic was clearly only motivated by money. It cost me a lot of time trying to resolve this. To the point that i considered putting a review on TrustPilot and everywhere else, with copies of my emails to enlighten others, however i chose to just right it off as a bad experience.
I have bought over 300+ deals on Appsumo, and they have always been very helpful, as have other businesses that i have invested in on their platform. To give an example. I am disabled with a damaged memory and have forgotten to activate many deals, and out of ALL of them Chatbase was the ONLY one to not do so. It said a lot to me about their business ethics and attitude towards its customers unfortunately.
I got an email saying that Chatbase were on ProductHunt, so i thought as others had written one star reviews, I would mention my honest experience. I have no idea if their product is any good. This is not a review about that, as i have not used it. To do so would be unethical and dishonest on my part.
This is a one star review to highlight, that in my opinion they need to be more understanding and customer focused in the future. I truly hope that they read this review, and that they treat future customers better going forward. Thankfully i purchased other chatbot softwares such as Answerly ,as part of redundancy measures. It appears that i was wise to do so.
The best businesses learn from their mistakes, and all aspects of their business. Continuing to positively grow and develop over time. I hope that Chatbase does this, and become the outstanding Chatbot business that they proport to be. I may have been extremely disappointed in them, however if they get excellent reviews going forward, and provide an excellent service to others, then my review would then be out of date and based on who they were. In that hypothetical context i would wish them every success.
