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Launched on December 12th, 2018
Hi Product Hunt! I'll share the message I sent to their Intercom -- I think this sums up what happened pretty well
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Very unimpressed by your handling of subscription cancellations, as well as the unprofessional service I received from Cornelia.
First of all, you require your customers to submit a *request* to cancel their subscriptions? This is incredibly strange. I went through with this and received cancellation confirmation from Cornelia. I was then charged for another month a few days later, which I only found out about via PayPal receipt. When I reached out to Cornelia, she seemed to have forgotten about my cancellation and told me that "sending a ticket on support is not considered a cancellation request." What? As our conversation continued, she continually made blatant typos at one point saying, "I've checked and the refund will be processed after 3r if December." For reference, that email was sent on December 30th.
What an interesting experience. Thank you for the refund. I'll be monitoring my card to make sure I don't receive any more charges from you guys...
Their landing page through producthunt does not have a single word that mentions credit card is needed for trial. Very misleading tactic to gather emails.
On contacting support they say "We do say out clear on the page that the credit card is needed and we explain why." And when posting out there is not a single mention of credit card is needed they change their statement to "we haven't stated anywhere that no CC is needed." Further they say I should have read question/answers in product hunt to know that!
I'm staying away and recommend others to stay away for signing up.
I have been using the site audit tool for a little while now and I have to say that it has some very nice features, including a very easy view of how your site architecture is being used (internal links).
It is still in beta, but I think a lot of people are going to like this. Easy to use, fast and without frill, that makes it easy to see what issues there are.
Definitely going to be another audit tool I add to my arsenal :)
This tool has concretely shown me that it can identify and report extremely important on-site details that normally take much more effort across multiple tools to find. I cant believe the value I've already reaped in just a short time using the tool. I was able to literally take a call from a technically savvy client asking for how she could get a list of orphan pages, and within a few clicks in the tool, i had a filtered list of orphan pages in her site. This tool is going to be a money maker for my agency because of both time saved as well as improving reputation with clients because I'm now able to efficiently catch more website deficits than most other SEO firms. I almost don't want other agencies to know about this tool. :)
