I've been a loyal user of CoinPayments with a Ukrainian account for nearly a decade, offering various services to my compatriots in Ukraine. My experience with this platform has been largely positive until recent events unfolded.
Two years ago, the conflict between Ukraine and Russia escalated, leading to an unexpected and quite distressing situation for me and several of my peers. Our accounts, including mine, were suddenly blocked. This blockade not only restricted our access but also froze our funds, leaving us in a precarious position without any clear explanation or recourse.
The situation raises several questions about the platform's policies and their implementation. While the site professes to support Ukrainian users, the reality seems starkly different. Many of us, myself included, find ourselves inadvertently caught in a predicament where our funds are inaccessible due to what appears to be an error. Despite attempts to reset my password and regain access, my efforts have been futile.
I am left in a state of uncertainty and frustration. The lack of clear communication and support in resolving this issue is disconcerting. It's crucial for platforms like CoinPayments to offer transparent and equitable services to all users, irrespective of their geographical or political context. I hope for a swift and fair resolution to this matter, not just for myself but for all affected users.
