I love to see tools like this in Customer Success. The amount of time it takes to get valuable information that allows you to decide if the client needs further training or if they have a valid bug or feature request that needs to be submitted could be cut in half (if not more).
I am in love with the idea of bridging the gap between customer support and users. Your comprehensive toolset looks like a game changer for real-time support and product development. Wishing you, Dorin, and the entire Fullview team immense success on this innovative journey! 🚀
Congrats on the launch @danielbakh, Dorin & team! You've built an awesome product that truly has the potential to revolutionise the way customer support teams operate.
This is a problem worth solving - imagine you do not have to spend frustrating back and forth with customers on steps to duplicate the problem - you can simply tell the customer I am pulling your log files when you ran into the issue and share those steps and files with your engineering team. Now that is the customer experience all products should aim to provide.
Well done.
Amazing! It's going to be super helpful for us, not only for customer support but also for internal collaboration. Good luck with your launch today, and thanks for making it!
Love this! Being in CX space for several years can say that session replays will not only improve customer support of the clients, but also simplify the work of product managers when investigating user feedbacks 👀 Great product!