I've been using Hims for my hair loss going on three years now. I also ordered their men's shampoo once which I really liked but ended up just going with Head & Shoulders because it's a bit cheaper. I like Hims' products/services, and the medication works for me. I've seen results for my hair, and I personally have not experienced any side effects. It's simple, convenient, and the meds they ship to you have the same active ingredients as the meds the doctor would prescribe to you. I've never had to cancel my subscription- as I've had no reason to- so I can't personally speak on customer service.
One complaint I'm seeing a lot here is the side effects or effectiveness of the drugs that Hims provides. Listen, you must remember, these drugs have the same active ingredients as the meds the doc would give to you. To blame Hims for adverse side effects is the same as blaming the doc for adverse side effects, which, they always tell you the about before you order. The difference probably is that the doc may tell you face-to-face, which you are more likely to pay attention to, whereas the doc for Hims sends it in a message, and let's be honest many of us don't read those long messages.
My point is: you have to do your own homework on these medications to see if they're right for you. Some personal responsibility comes with using Hims. Before ordering the meds, Google them, read about them, read the disclaimer the Hims doc sends to you, read about their side effects, and other people's experiences with them. Then, if you feel comfortable, go ahead with the order, if not, then don't.
Hims is a for-profit business, they want to prescribe you the meds because that's how they make money and please their investors. That's capitalism. It's up to you as a responsible consumer to do your homework and decide whether or not their products and services are worth your money. If you don't do your homework, I think it's unreasonable to blame Hims for the side effects and the structure of their refill plans, which to be fair, they did tell you about beforehand, which you agreed to. If you didn't read about it and understand it, that's on you, in my humble opinion.
Now, their customer service (which I've admittedly never dealt with before) sounds like it can use some improving based on these reviews. So that sounds like a legit cause for concern, and Hims needs to look into it.
That being said, of course you cannot return the meds to Hims for a refund! That is a massive safety hazard. Many in-person pharmacies have the same policy.
All in all, if you do your homework, read in full the details of what Hims sends you about the prescription, understand how it works, and then make an informed decision that is in your best interest, then the products/services that Hims (and these other telehealth platforms) provide are actually pretty dang good.
I would recommend.
