As an SaaS business owner, we have struggled to have accurate insight in to our data across the board; the biggest problems are that the data isn't found in one place (multiple vendors, data storage facilities, integrations, etc) and the data isn't real-time. These problems were (to my surprise!) addressed when we integrated with Humanic AI. I say "to my surprise" because it is by no means an easy feat; pooling together all of your data pertaining to app usage/customer behavior while simultaneously providing real-time insight - I came in with low expectations because I truly didn't think it would be possible, and was incredibly surprised at how successful this product was at integrating with our systems and providing what I needed. As the decision-maker of the business, I need the see the data in real-time in order to accurately make solid decisions, and once we personalized the metrics in Humanic to give me exactly what I need (which is going to be different for every business) I was immediately able to start highlighting areas we needed improvement and areas where we were excelling
If I had to highlight a few things specifically
- the onboarding and support from the staff made something that I assumed would be an absolutely nightmare a completely seamless and smooth process
- the graphs and visuals (I keep Humanic open on a separate window on it's own separate monitor so I can quickly view)
Definitely recommend checking out their product - especially if you are in a position like I am where you NEED to see information across multiple internal resources all in one place and in real-time
