These people have no respect for their clients. It is unfortunate that I have to leave this review, but it is merited. Mercury is a service not a bank. They partnered with Evolve Trust to provide an "easy banking" service for entrepreneurs and startups... and they are failing at this miserably. One of the most important things for a startup is to have funds available quickly. We've made small to large deposits into the account with Mercury and seven (7) days later, still waiting for the funds, and customer service is unresponsive. We have had to go out of our way to open bank accounts with another bank in order to pay contractors. Not sure how Mercury defines this as a great experience. It is pathetic to say the least. Save yourself the headache. Mercury is a joke.
My account was closed since December 2020. I still don't know why. Nobody has said anything. Last I heard all African founders were locked out. I just want my money sent to me or back to my clients
Mercury exploits potential customers in violation of federal law. Unfortunately, they use predatory data mining techniques to exploit people into providing sensitive data as part of their business model. I do not recommend working with them.
I used Mercury almost a year it was ok. Then suddenly they closed my account and no explanation nothing. There is number to get them on the phone. This is ridiculous this is unfair. It cost me great losses they are the worst bank never use them.
This looks like the creation, promotion and solicitation of unregistered or non-exempt securities offerings and is incredibly reckless. I'm sure the SEC will be very curious since Mercury is not a Funding Portal, nor Broker-Dealer and not an Investment Advisory. This appears to be "Legal Zoom" wrapped up with some really bad advice....
Somehow, they continuously find new ways to screw their customers. It's almost as if they try to think up ways to do the most damage. FOR INSTANCE- This past weekend they did "system maintenance" which CANCELLED EVERY COMPANY'S EXISTING DEBIT CARDS. Would never happen at a legit bank.
We started our Monday with half of the company's operations down because of failed charges over the weekend. Thanks again Mercury!
P.S. - This is only one example of how Mercury has gone to extreme lengths to screw their customers. I wish I was surprised by it but to be honest, I wasn't, it was just the latest of a saga of epic failures.
With today's technology, I don't understand why transferring money in and out takes days. I'm considering moving back to traditional banking because I don't see the benefits of banking with a so-called "bank for startups."
This is the worst “bank” I’ve dealt with. I used it for client payments and one day with no notice my client told me they’re unable to pay because the account is closed.
I log in and nothing from Mercury. Contacted their CS and they said “oh your account went into compliance review and is restricted. We need XYZ documents to verify.”
What kind of legitimate business does notify customers when they restrict accounts?!
Anyway it’s been days and they are still “reviewing.” They don’t answer my questions and just send some copy paste responses.
Please save your time and energy and sign up for another bank!!
Used to love it but bank now denies cash back from purchases. With short notice the bank forcefully closed all debit cards saying it was for "updates for a better experience"
Complete lie. Cash back functionality makes it so we dont pay ATM fees.
Complete corruption.
Go with another bank, they do not care for you.
Pretty, clean, and intuitive interface, virtual cards, regular updates, and responsive customer service make Mercury a win for my company. I recommend it.
