Let your users buy and sell crypto in a fast, simple and secure way. Trusted by the world’s leading wallets, applications, and marketplaces, MoonPay provides a seamless experience to help customers in more than 160 countries access the crypto economy.
Scam company. I purchased cryptocurrency via Moonpay and I never ever receive them. The customer support is also almost non-existent. When I noticed that the funds were not in after a 3 days wait, I reached out and was told by their team that "we are facing liquidation issues with their investors so something went wrong on the back end - rest assure you will get your funds but we just don't have a time frame".
What???? Lol..
Horrible!
I've sent all my documents, but they just don't accept it.
Sent my ID, all my bank statements, photos etc.
Jesus, I just want to buy some crypto, is that hard?
Hello everyone, please do not trust moon pay. They have ZERO customer support. And suddenly they will disable your account and leave bots to answer your queries. Their terms and conditions are random and they will not tell you what is wrong with your account!
They lost the cryptocurrency I had bought. They do not accept the responsibility and I lost my money because I MoonPay. Their customers' service is aweful and not willing to provide any help. I also need to add that the transaction fees with MoonPay is one of the most expensive one in this market. They rip you off. I highly recommend that nobody should trust MoonPay.
