Scam company. I purchased cryptocurrency via Moonpay and I never ever receive them. The customer support is also almost non-existent. When I noticed that the funds were not in after a 3 days wait, I reached out and was told by their team that "we are facing liquidation issues with their investors so something went wrong on the back end - rest assure you will get your funds but we just don't have a time frame".
What???? Lol..
Horrible!
I've sent all my documents, but they just don't accept it.
Sent my ID, all my bank statements, photos etc.
Jesus, I just want to buy some crypto, is that hard?
Hello everyone, please do not trust moon pay. They have ZERO customer support. And suddenly they will disable your account and leave bots to answer your queries. Their terms and conditions are random and they will not tell you what is wrong with your account!
They lost the cryptocurrency I had bought. They do not accept the responsibility and I lost my money because I MoonPay. Their customers' service is aweful and not willing to provide any help. I also need to add that the transaction fees with MoonPay is one of the most expensive one in this market. They rip you off. I highly recommend that nobody should trust MoonPay.
Used to buy from Ledger. Wasn't alot but noticed the fees and difference in conversion. Took awhile to process as well, which could account for the discrepancy. Cost more than Coinbase. Emailed them about it, but got nil response. Will not use again.
Works perfect, but if you have any problem like an exchange that reverting your deposit and send it back to Moonpay. They wont help you, also without the transaction ID. In very disappointed about the support
Short, but terrible. I went through the verification process as normal only to have my account immediately disabled upon registration for "non-compliance with the terms of service". Very odd considering I never had the chance to even use the product, so I reached out trying to find out what the problem was. They responded with an email within a few minutes, stating my account was terminated for "deviating" from the Terms and Conditions, the decision is final, and there was nothing more they were going to do about it. They also refused to tell me how I "deviated" from the terms and conditions. I have never had this problem when signing up for other crypto-buying services like Binance or Coinbase. In the end, judging by other people's problems with their terrible service, perhaps they did me a favor by denying me upfront for no discernable reason.
I ordered some eth through this platform. After 48 hours, it still had not been delivered to my wallet. I emailed customer service. They, initially, told me they were sorry but it would arrive in my wallet within 15 to 20 minutes. After an hour or so, it was still not in my wallet; so, I emailed again. They replied that they don't know anything and it will take them 3-5 business days to get an answer. They would not even cancel the transaction. This company is a scam and will only steal your money. I have filed a fraud report on this company with the FTC as it is an illegitimate company.
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