Hi guys! Although I have seen it in action, I haven't used Sense just yet because I'm slow at building my own things.. However, I have been heavily using Discord for the last few years and early on was involved with some busy Discord communities. Based on the complexity of notifications and the current Discord setup, what we found was that a lot of people would miss important announcements because discord isn't easy to navigate & the notifications just become too much with multiple servers. Most people seemed to end up simply muting everything to miss the noise & quite often not checking back, which would in turn mean they miss important messages that they themselves would even like to get if it was easier.
By providing alternative avenues like telegram & SMS that are more familiar with a wider variety of people, Sense really improves on this dramatically while opening up notifications to be shared more intuitively to a much broader market.
Excuse the pun but it just makes.. Sense. ;)