The worst service ever! Within in 10 minutes of switching I had problems. I am 6 1/2 hours in on hold time trying to get my number ported back to Verizon.
Whatever you do, DO NOT switch to Visible, you would be better switching to two tin cans and a string!
First of all they lie about 5G wideband it doesn't exist with visible. Verizon never gave them access to it. They're 5G is absolutely terrible. Visibles cellular network is so slow I wouldn't use it if you gave it to me for free. All you could do is talk to AI chatbots when you have a problem they have no 800 number or any way to contact them. Avoid visible like the plague that it is.
This is by far the most horrible experience I had when it comes to getting a new phone line and new device. I have been struggling to get the resolution done from past 1 week and it's going NOWHERE. Almost 10 times chatting with support reps for hours and going back and fourth between Visible and Affirm I am still in limbo. Visible customer service said they have escalated the issue and someone would call me. 4 days and NADA.
I am just so frustrated that I wanted to reach out to ANYONE from Visible to help me out from management but AGAIN, NO human is available on the other side.
I will NEVER recommend This to anyone. Just incase if any of the visible members are reading, my case numbers are below although I know it won't matter.
Support case number 03752485
New case number visible 03765929
A piece of advice to Visible is UNLESS you have fully matured support model, YOU NEED TO HAVE HUMAN TO SUPPORT. How can you expect a customer to chat for hours for god's sake.
I switched from verizon to visible. Visible has been by far the worst cell phone service provider I have ever had. The service constantly just drops or turns off. I am constantly having to turn service on and of or switch from airplane mode to service. It constantly drops service and my imessage do not send. Any messages that try to send as a text message on imessage, completely disappear when service is back up and in order. I do not think customer service is an actual human over an automated computer. Customer service has limited topics to even be able to choose from if you need help. Visible is NOT worth the added stress and irritability that you will experience from switching to them because you are trying to save money or think they might provide better service coverage. Visible is not reliable.
