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Similar to other reviewers, Visor did not complete my filing on time and customer service cannot tell me when it will be done. I had to reach out to the reps multiple times to get any answers on the status of my filing. I would avoid using this service at all.
Absolute nightmare of an experience. SO MANY PROBLEMS 1) I sent them my documents in February and they didn't end up getting them submitted until late May 2) they didn't actually do my return right! I had to get on the phone with the CPA and show him what he did wrong to get me my full refund! 3) for the efile they switched my routing number with someone elses and the payments never went through!!!! I had to follow up with federal and six different states individually to correct the payments. 4) HORRIBLE CUSTOMER SERVICE - it would take up to a week for them to get back to me and they never had the right information! DO NOT USE - worst experience I've ever had in taxes
If you need real tax advice go to a local CPA or find a better national firm. For the amount of "service" you get from them, buy the cheapest version of TurboTax you can get and use that. These people are very very cautious CPA's who are just following input from a system like HR Block or Liberty Tax service. No need to go online and do it, clunky interface, sporadic communication, I almost always had to reach out to get information. Separately from a normal tax filing. I had one refile in process from 2 years ago and they abruptly stopped it and said they "no longer offer the service" now I have to find a local company to do it.
DO NOT USE THEM. They're useless. No customer service. Sporadic communication with no substance about when the work will be done. Took money upfront and have provided me with no filing. I've also gotten no update about whether they've filed for an extension. Any purported savings you're going to get are worthless if the services are never rendered.
They ask for more money when the signup offer was clear about including everything.
