How are you balancing AI-driven automation with maintaining a 'human touch' in user experience?

Question

We’re finding that while AI is great for scaling interactions, balancing automation with authenticity can be challenging. What approaches have worked for you?

Sofia Roberts · Accepted Answer

for quick shopping inquiries, AI works fine, but for something like healthcare, people still prefer human conversation

Farwa abbas · Answer

I try to make sure that AI makes life easier but doesn't take away the human connection. It’s about using automation to help with tasks that don't require emotion or judgement , while keeping the personal touch when it comes to communication and problem-solving. It’s a great mix if done right!

Felix Sattler · Answer

In general, this is a tough challenge to tackle. There isn’t a one-size-fits-all solution since it depends on factors like which processes you’re automating, the industry you’re in, and your target audience.

However, a solid way to maintain a human touch is to always provide a phone number or email address where users can reach a real person. This builds trust and gives users a sense of security, knowing they have a direct contact if they have specific questions or run into issues.

Mehvish Shafiq · Answer

I balance it by using AI for repetitive tasks and data analysis, while ensuring personalized interactions and customer support are handled by real people. This way, efficiency is boosted without losing the personal connection.

How are you balancing AI-driven automation with maintaining a 'human touch' in user experience?

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