What are some unexpected challenges you've encountered when implementing AI for customer insights?

Question

AI is powerful for understanding customers, but often there’s more to it than just the technology. At Sky Solution, we’ve learned that data quality and customer context make a huge difference. How do you approach these challenges?

Emily Willis · Accepted Answer

At Marlee our biggest challenge is making AI technology as easy to use as possible. (which we're still working on in our new app!)

Amelia Hart · Answer

One major challenge was managing customer expectations. Once we started using all for insights, customers expected immediate results, and it took time to show them the real value.

Riley Brooke · Answer

The quality of the data entering the AI system was one unforeseen difficulty I encountered. I had no idea how much organizing and cleaning was required to guarantee correct insights.

Matthew Russell · Answer

I was surprised by how resistant some team members were to adopting AI tools for customer insights. It took a lot of education and demonstrations to show them the benefits before they warmed up to the idea.

What are some unexpected challenges you've encountered when implementing AI for customer insights?

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