How do you resolve team conflicts?

Open dialogue.

Acknowledge that it needs to be resolved, actively listen to both sides and try to find a common ground between the parties and try to think of a solution that opposing parties can accept

As a trained and certified mediator, I found out that most conflicts (including team conflicts), are not the result of spontaneous reactions and feelings. Usually there is an underlying cause or event that built up to create in time the conflict. Minor conflicts are usually resolved by having both parties participate in a team bonding exercise, where aggrieved parties express their concerns and we listen carefully. We then reiterate to them that we are a team that can only get stronger by helping each other and we offer both of them some time off and time to rethink how their actions may affect the team. We also leave many channels for communication open (personal cell number and emails, slack channels etc) so that they know they can rely on management for support. If however there is a major conflict, we first do some research to understand the underlying cause (what went right, what went wrong/hansei). Upon understanding the true nature of the issue, we either summon the parties to resolve this through discussion and positive problem solving (by offering some changes to work based on constructive feedback or criticism) or we let go of those who do not abide by out ethics and continue to cause problems. The more informed you are about a conflict (trigger events, motives etc), the better the chance to resolve this in a peaceful manner.

Create a safe space for open dialogue and communication

We've recently had a class on giving feedback, it helped to become more objective in such situations

listen carefully to both sides

Creating a safe space for both sides

Ideally you want to get involved as early as possible to prevent the conflict building up before it becomes a problem! Imo it relies on having strong personal working relationships with everyone in the team. If everyone trusts that you want what is best for them and the team, then that makes everything else so much easier

Step into their shoes and understand the reasons behind the conflict. Listen to their problems. Then act just and accordingly.

It is best to avoid conflict in the first place. How? From my experience, by creating an atmosphere of trust, respect for each other's opinions, and transparency in all processes. It is also important to encourage and reward initiative rather than punish it.

Certainly! In my experience as a Product Manager, resolving team conflicts involves open communication, active listening, and a focus on finding common goals. It's important to encourage team members to share their perspectives, address issues early, and work collaboratively to find solutions that benefit the project and team dynamics.