Hello :-) We've spent 6 months re-designing and re-coding the app from scratch and it's now live! We have taken the best of each communication channel and combined it into one unified inbox. Our goal is to make business communications as conversational as possible, whether it’s email, SMS, Twitter or in-app chat. I'd love your feedback!

Front is such a great software :) And they iterate fast

Congrats on launching 🚀 @collinmathilde

Congrats @collinmathilde! Still early in our use of @FrontApp but consistently impressed by what we find. Front 3.0 also seems to add some additional perspectives like activities and analytics as well - which we're looking forward to using.

Having had @collinmathilde on @saastr so inspired by her mission with front and such exciting times ahead. Really looking forward to Front global domination!

are you planning to include facebook pages one day?

We use this as a sales and CRM tool at SoFriendly. It's fantastic.

We signed up for Front earlier this week, and the onboarding and initial user experience are incredibly well done. Really impressive and, for us as we think about our own product evolution, inspiring. We're really liking the shared email inbox workflow.

awesome product! #upvote

Hey, love this! Signed up and testing it out now for the Quuu team. Very useful having all the different inboxes we have, email, twitter, intercom etc. Looking forward to learning more over the next few days :-) Noticed a few little problems which I'd be happy to talk about with you guys (I'm sure you know about them already).

Valuable product! People all over need this.

How is this different from support software like Zendesk?

Front is a great tool for running customer support without losing the human touch. And their pace of new features, improvements and integrations will make your head spin (in a good way).

Hey @collinmathilde we've been long time frontapp users. We're moving out email and live chat comms to intercom.io what advantages would be reap if we kept on using front for support/shared inboxes vs moving support over to intercom.io too?

Looks really great! One question I have, which doesn't seem to be already addressed,What are the long term plans to support this product? For established companies, there might be a lot of risk/work involved in switching to a new support platform. Does Front 3.0 have a long term road map to check out? I just thought of this because I tapped through to "Similar" products above, only to find one with the infamous 👻 indicator.

We've been using Front for several months now since we've switched from multiple Gmail inboxes. In Front we have a unified interface to communicate with our customers, be it through email, Facebook messages and soon live chat. With features like canned replies to address more general inquiries or the assign feature which lets us delegate a specific conversation to the most suitable team member, we can solve customer support more efficiently and without having to switch from channel to channel. Plus there's been a ton of new features and integrations since we've joined. Keep up the good work!

For example, if we were to use this for Customer Service - is there a reason to not to offer a plan with 1 shared inbox? In our office, we wouldn't need 4 additional team inboxes. Just a thought for smaller teams.

Nice!

Front is awesome. There have been some growing pains as they've improved the product, but all are short lived. We use it to manage all of our customer support emails and our organization has improved a lot. I'd like for emails to actually archive in gmail if they're archived in front. And am always waiting for a better android app. But we still love Front.

Comment Deleted