With a global workforce, Deel has been a core part of our People Ops stack at Product Hunt. Alex and the team provide some of the best customer support I've ever received. I cannot fault the customer-first mentality of the Deel team, and it is much appreciated. I am always excited for new features to come out - which they have done at pace over the last 12+ months.
Thank you for your positive review! We're thrilled to hear that you had a great experience with Deel! Your feedback means a lot to us and we look forward to assisting you again soon!
Terrible customer service, and using Deel is a nightmare.
One of my payments became stuck, and I've been following Deel for the last six months, but they're still asking the same query that they've been asking for the previous six months instead of resolving the issue. I've spoken with over 20 customer service executives about the same issue from the beginning; they don't even have the data to know about the current problem.
They prefer not to work on it rather than waste our time.
My worst experience with Deel was that I wasted my time describing the same problem 100 times in separate tickets and emails. My firm is likewise pursuing them to address the situation.
I've never had a bad or poor customer experience from any company except Deel.
We appreciate you taking the time to share your experience with us and we are sorry to hear that you had an unpleasant experience with Deel. Your feedback is important to us and we thank you for bringing this to our attention.
We are glad that our team was able to help resolve the issue you faced and apologize for any inconvenience caused. We understand that your expectations were not met and we assure you that we value all feedback and will utilize it to enhance our service.
Thank you for your glowing review! We're thrilled to hear that you loved using Deel. We're constantly working to improve our service and hope to exceed your expectations in the future!
We apologize for the negative experience you had with Deel and the inconvenience it caused. We understand your frustration and want to assure you that we take customer feedback seriously.
Since your review, we have made significant improvements to our processes and customer support. Our team was able to assist you in resolving the issue you faced, and we apologize for any inconvenience this may have caused. We understand that your experience with us fell short of your expectations, and we want to assure you that we take all feedback seriously and will use it to improve our service.
My company paid out my salary in the 15th of September. It got withdrew on the 19th please tell me why it’s the 4th of October today and there’s still no sign of me receiving my salary. Customer support is arrogant and unhelpful. Im convinced they are scammers because how can someone’s salary just disappear and none of you know where the money went????
Thank you for taking the time to share your experience with us. We're sorry to hear that you had a negative experience with Deel, and we appreciate you bringing this to our attention.
Our team was able to assist you in resolving the issue you faced, and we apologize for any inconvenience this may have caused. We understand that your experience with us fell short of your expectations, and we want to assure you that we take all feedback seriously and will use it to improve our service.
I really really wanted to like Deel, when I was signing up it all seemed so perfect, like one of the most needed solutions out there any maybe they figured it out. Unfortunately the only thing they figured out is what to say to get you to sign up, once you are a customer they simply disappear. I have a small startup with a small team, we counted on Deel to help with HR & Payroll and were excited to partner with them. Since, we have had nothing but countless issues, they charged me fees for services I never received and worst of all they made up their own tax law and are withholding a large chunk of our payroll. These might be honest mistakes, the problem is there is nobody to talk to you. They can ignore your msgs for days on chat, I have emailed over 15 (!) individuals within the company, most never respond, the ones that do will apologize and tell me they are looking into it but nothing gets resolved, ever. I have ongoing issues that started in April, I get the same templated answers every time I try to follow up and that's in the rare event that someone acknowledges my emails.
My advise is to stay far away from this company, many businesses mess up but these guys won't own their mistakes or try to actually fix anything. There is no one to talk to but a team that will tell you they are working on your issues. As a startup we have many vendors, partners and companies we work with. Deel has been absolutely without a doubt the worst company I have dealt with in both my personal and business accounts. This is like a really bad car dealership, all nice before you buy, once you give them money you no longer exists.
I hope Deel greatly enjoys all the money they took from our company and that they at least feel good because we certainly don't.
We apologize for the negative experience you had with Deel and the inconvenience it caused. We understand your frustration and want to assure you that we take customer feedback seriously.
Since your review, we have made significant improvements to our processes and customer support. We have strengthened our communication channels and increased our responsiveness to ensure that no customer concern goes unaddressed.
We value your feedback and are committed to ensuring your satisfaction.
Thank you for your understanding, and we hope to have the opportunity to assist you better in the future.
Please don't hesitate to reach out to our support team directly by submitting this form https://help.letsdeel.com/hc/en-... in case you have any questions.
Thank you for sharing your feedback with us! We appreciate your honest review and apologize for any issues you encountered.
Since your review, we have taken proactive steps to address the concerns raised and enhance our offerings. We would like to invite you to give us another chance to provide you with an improved experience. We are confident that you will notice significant improvements!
We're big fans of Deel! Setting up agreements for our international contractors was easy, they had lots of payment options with no issues in processing, and integrating them with our finance stack (eg. accounting software) was smooth.
Thank you for your positive review! We're thrilled to hear that you had a great experience with Deel! Your feedback means a lot to us and we look forward to assisting you again soon!
I had a MAJOR issue with Deel on my salary and taxes. But they helped me during the vacations and solved the issue.
I am satisfied as of now with their service.
Thank you for sharing your experience with Deel. We understand the frustrations you have encountered and apologize for any inconvenience caused. We take your feedback seriously and want to address your concerns promptly.
We would like to confirm that our Payroll Manager has been notified about your situation and has reached out to you to set up a call. They are eager to discuss your concerns in detail and work towards finding a satisfactory resolution.
We appreciate your patience and willingness to communicate with us. Rest assured, we are committed to rectifying the issues you have raised and providing a better experience moving forward.
Please check your email for further correspondence from our Payroll Manager to schedule the call. We look forward to connecting with you soon and finding a suitable resolution.
Thank you again for bringing this matter to our attention.
