Best Intercom Alternatives - 2025

Zendesk is a service-first CRM company that builds software designed to improve customer relationships. As employees, we encourage each other to grow and innovate. As a company, we roll up our sleeves to plant roots in the communities we call home.

We use Zendesk (https://simply-b2b.zendesk.com/h...) for our customer knowledge base. 100's of articles and everything is easier to understand and manage! Once a person signs up on https://simply-b2b.com - we send them a welcome email and a link to our zendesk hosted Help Centre

Stonly deploys step-by-step guides, decision trees, AI answers, automations, walkthroughs, checklists, and knowledge bases for agents and customers. Stonly’s knowledge is interactive and delivered when and where people need it. That means it gets used much more often and can handle every case that comes its way. Learn how Stonly empowers thousands of companies to support millions of customers at https://stonly.com/

Merge is one API to add hundreds of integrations to your product. Merge’s platform makes secure data access easy by offering Unified APIs across key software categories, including HRIS, accounting, CRM, file storage, and more. Merge handles the full integrations lifecycle — from an easy initial build taking weeks, to providing integration observability tools ensuring customer delight, and fully owning the maintenance of integrations. Thousands of companies use Merge to power their integrations.

Whimsical is the iterative product workspace. We help teams build clarity and shared understanding faster with documentation tools for solving any product challenge.

I always have whimsical open. It's my number 1 whiteboard & documentation app outside of notion. In fact, I use it so much that I ended up turning it into a "desktop app" using chrome (Click 3 dots menu > more tools > create a shortcut > Check the "open as window" box > now it can open as a separate chrome instance dedicated to whimsical).

Customer communication app for product marketers

I'm also a big fan of the video features. Being able to quickly record and share personalized video messages adds such a nice personal touch to our customer interactions. It's way more engaging than just text.

ConvoZen.AI is the Analytics GPT for complete visibility into every customer interaction. A must-have conversational AI solution for automated call audits, agent performance & conversational intelligence.

Appcues is the user engagement platform built for SaaS, making it easy to engage users at scale. Deliver experiences that onboard new users, drive product adoption, and fuel expansion—all without needing developers. Trusted by leading software brands like Airbase, Fullstory, G2, and Redfin, Appcues provides an all-in-one solution that automates connected in-app experiences, email, and push notifications to build lasting user engagement based on real user data—no code required.

I've taken User Onboarding 101 and Free-to-Paid Conversions - both super helpful for anyone new to in-app onboarding. The content is engaging and easy to understand. There are many insights on how to apply the knowledge to your company.

Visual platform for ⚡️ planning, pitching and selling beautiful websites and products → 377k users 👩‍💻 👨‍💻

Minerva is the easiest way to capture and share clickable instructions for anything on the internet. No screenshots. No red arrows. No screencap videos. Just step-by-step guidance. The Minerva Chrome extension lets you embed complex documentation into a URL!

It's unbelievable how amazing this team is, they ship features super fast and the product improvements over time have been amazing.

Upword

I love Upword and I’m so happy that my friend recommended it to me! I can’t wait to see more product updates

Google LLC is an American multinational technology company that specializes in Internet-related services and products, which include online advertising technologies, search engine, cloud computing, software, and hardware.

Google workspace products like Gmail, Chat, Meet, Docs, and Sheet are some most important product in my daily work.

The multichannel sales engagement platform which automates personal email outreach, calls, and tasks, while Sales can focus on what really matters - closing deals.

We've been using reply.io for two years now. It recently dubs as Zoominfo competitor. I like that move.

Planable is the command center for your social media team. Create and plan social media campaigns, collaborate on content with your team and clients. Make sure every post is perfect and approved before going live. Easily publish and schedule content on supported social media platforms (Facebook, Twitter, LinkedIn, Instagram).

Standuply is the #1 Standup Bot. It runs asynchronous stand-up & retrospective meetings, Slack polls, and tracks team performance to automate your Agile processes.

We work with the Standuply Teams scrum bot on a regular basis. In my experience regular asynchronous standups may turn into status updates and team may feel the monotony. So we combine async/face-to-face formats but still with a Standuply bot. We set up this bot so that it collects an agenda before a meeting, and then sends everyone a link to this meeting, which is also held through scrum bot and at this face-to-face meeting, all team members can see the prepared agenda on their screens and talk on topic. At offline meetings, we sometimes run the Standuply automation of a Planning Poker or demonstrate graphs and analytics collected from task trackers. That fills live meetings with visual point.

Resources & tools to help you manage your software product

Share and discover stellar marketing content

As per 2022, the company have been acquired by WalkMe. Currently no longer providing same service as Zest. Waiting for the next surprise from the founder.

Loop leverages a powerful screenshot plugin that integrates directly into your website, as well as an embeddable forum, to help you collect product feedback and catch bugs.

HelpSite.io is the easiest way to make a Knowledge Base or Support Center for your customers that's beautiful, mobile-friendly, and searchable so your customers can find answers fast. Our FAQ sites are responsive, easy to customize, looks good out of the box, and even supports custom domains on our Free plan.

Discover our Customer Messaging Platform for Startups & SMB's. The one stop for sales, marketing & support in one software : Crisp. 14 Days free trial. No credit-card required. Try now ! We provide Knowledge base, Team Inbox, Chatbot, CRM and multiple other features to let you build your own way to customer success.

Have been using Crisp for years now since Intercom went full “big tech” and priced out half of their users. Really admire what these guys have done, and what they’re doing. The pricing makes complete sense and the product is excellent.

Welcome to erxes, the source available experience management infrastructure. Pioneering the future of experiences through XOS (Experience Operating System), a term coined by us. erxes serves as an alternative to the combined functionalities of Hubspot (CRM & Marketing automation) and Qualitics (Experience management). We aim to redefine business growth by providing unparalleled value to our community. Join us on this transformative journey!

Intercom alternatives

An AI-first customer support platform