We were looking for a tool that ...
1. Provides a curated list of issues that are happening in our production and for that matter all of our different environments.
2. Show us the impact of each issue and how it is affecting our customers.
3. Filtering issues based on customers. For us, some customers are far too critical for our success and we like to provide them with proactive support/service
4. Allow our entire team to be on the same page. From Customer to Support, Product Leads, QA and Engineering.
5. Show engineering exactly what happened (step by step), with dev tools and access to browser dev tools for each of those steps.
6. HIPAA and Soc-2 compiant. Very important for us.
PlayerZero satisfied all the checkboxes for us.
PlayerZero has now become the first thing we discuss in our DSM.
No more 'Game of Telephone' within our organization anymore.
Highly recommend to anyone who wants to streamline and make the entire organization efficient.
