What is Vitally?

Vitally is a platform for Customer Success productivity, enabling B2B companies to reduce churn, increase expansion, enhance customer experiences, streamline operations, and maximize team efficiency. Leading companies such as Zapier, Segment, and Productboard use Vitally to power their Customer Success efforts.

Do you use Vitally?

Recent Vitally Launches

The 5-Minute CS Process Builder Stop relying on random acts of Customer Success

Launched on March 14th, 2024

First Call Success Generator The AI-powered success kit generator for CSMs

Launched on June 28th, 2023

NPS for B2B SaaS NPS surveys and analytics for B2B teams

Launched on February 19th, 2019

View all Vitally launches

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Review Vitally?

5/5 based on 24 reviews

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Maker reviews of Vitally

Reviews

Tomas Williams

•3 reviews

Effectively helps the CSM team manage customer interactions and track critical information like renewals, outcomes and a bunch more stuff. The team at Vitally is responsive and not afraid to question the status quo, they're great partners.

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1yr ago

Samantha Fisch

•1 review

Vitally is a top-tier product that each and every CS team should use. This product lifts the hood on your customer data and health, opening the door for an opportunity to provide a world-class customer experience. Take the jump and give Vitally a whirl!

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1yr ago

your new captain

•1 review

This is one of the coolest new features I've seen in a while. Vitally is going to be a product leader soon because of their willingness to push the boundaries and embrace cutting-edge tech. I'm calling it now.

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1yr ago

williamwickey

•1 review

We're all aware that generative AI has the potential to radically transform work in the long term, but in the short term, AI-enabled tools can enhance productivity for Customer Success teams today. Small productivity gains and improvements to customer experience add up to a big impact. Increased productivity isn't always about grand new systems. Sometimes (maybe often times), it's about doing repetitive work X% better with less effort. That's what this tool offers, IMO (wrapped in a fun design). Customer-facing teams at companies of any size should give this tool a try. :-)

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1yr ago

Colin Morelli

•1 review

Vitally is incredibly easy to use and has one of the best on boarding experiences I have seen in a long time. In just a couple minutes, you'll be connected with your Segment event stream and pulling in customer data from Stripe.

They really shine by aggregating data on a per-client level, which is immensely helpful for B2B startups. Additionally, their alerts product turns a typically passive stream of events from conventional analytics products into a revenue-driving proactive engagement tool.

It's super early to tell how Vitally ultimately impacts our customer retention, but given my experience thus far, I've got high hopes. Super responsive team, beautifully designed product, A+ execution. Highly recommend.

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6yr ago

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