I love, love, love this tool. I used it on 5 calls today. The word cloud was very enlightening, and I love the search feature. The problems: The transcript feature didn't seem to work. There doesn't seem to be a way to add an agenda at the end even though it says you should. It wasn't intuitive to figure out where you could manually add a highlight (had to search for a word then the options would pop up). Several times I purposefully used the voice cues to highlight things. They disappeared after processing, though they were up there for a while.
After removing our account, we kept having EVA join the calls and recording. After a series of emails with their support, nothing was done to resolve the problem. As it turned out, even though the Voicera account was "removed" the existing Gsuite API integration was still active. I had to remove those permissions via Gsuite on our side. They have also not been able to confirm that all existing call recordings have been deleted. Be wary of this if you sign up. The service seems good, but if you decide it isn't, you need to be very careful in API permission management.
