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Excellent tool for Help Desk, many more options than the old app and easy to use.
It Would be great if Desk could have a connection to open ZOHO CRM Potentials from tickets and able to relate to agent, account, contact.
Full integration with other applications for a better service to customers (CRM, Campaigns, Facebook, etc)
Always developing new problems. As a daily user who must work with this, I find it very difficult. Couple of weeks ago a field went missing. Now permissions suddenly changed.
