Zoho Desk
Industry's first context-aware help desk software.
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Launched on November 18th, 2016
Excellent tool for Help Desk, many more options than the old app and easy to use.
It Would be great if Desk could have a connection to open ZOHO CRM Potentials from tickets and able to relate to agent, account, contact.
Full integration with other applications for a better service to customers (CRM, Campaigns, Facebook, etc)