Intercom

Intercom

An AI-first customer support platform
561 reviews24 shoutouts
2.8K followers

What is Intercom?

A platform to provide a seamless customer experience across AI and human support, delivering increased customer satisfaction while reducing costs.

Do you use Intercom?

Intercom gallery image
Intercom gallery image
Intercom gallery image

Recent Intercom Launches

Fin AI Copilot
Knowledge Hub
Fin by Intercom
View all Intercom launches

Intercom Alternatives

View all Intercom alternatives

Review Intercom?

4.31/5 based on 561 reviews
View all reviews

Maker reviews of Intercom

Shram
Jay Gadekar
used this to buildShram 2.0Shram
(487 points)
We faced a big challenge communicating with active users on our platform. Intercom has fixed it elegantly for us with a free-flowing chatbox.
2pr
Islam Midov
used this to build2pr2pr
(723 points)
the best customer support, even for small teams
Sagehood AI
Ali Jafari
used this to buildSagehoodSagehood AI
(2,059 points)
Intercom excels with its AI-first approach to customer support, enabling us to provide real-time assistance and automate repetitive queries efficiently. Its intuitive interface and robust integrations make it a superior choice for enhancing customer satisfaction.
View all Intercom reviews

Reviews

Emily Hodgins
13 reviews
We've been Intercom customers for a long time here at Product Hunt and have enjoyed seeing the company and feature set grow over time.
Vlad Zivkovic
24 reviews
The most reliable chat tool ever!
Himanshu
4 reviews
Intercom's promise of reduced human support and cost savings is appealing, but its execution lacks consistency, leading to occasional hiccups in customer experience.
Omar Farook
13 reviews
Best for support chat, CRM, customer data and accurate in app marketing messaging flows.
Victor Nihoul
7 reviews
We used to be fan of Intercom. We're now still using Intercom for our non-profit but will have to change soon. Their support is really slow and inflexible. They change pricing from a day to the other without consideration. So be mindful, they have no consideration for their users, it's just really about money! EDIT: No one from their team ever reached out (obviously) Recently we've also had more issues with them (pricing changing with no warnings,...)
View all