Intercom excels with its AI-first approach to customer support, enabling us to provide real-time assistance and automate repetitive queries efficiently. Its intuitive interface and robust integrations make it a superior choice for enhancing customer satisfaction.
For us, Intercom is more than just a chat tool—it’s a full-blown customer engagement platform. Unlike other tools, it seamlessly combines live chat, bots, and proactive messaging with a clean, intuitive UI. The ease of segmenting audiences and tailoring experiences sets it apart, making customer interactions feel personal at scale.
Intercom's promise of reduced human support and cost savings is appealing, but its execution lacks consistency, leading to occasional hiccups in customer experience.
We used to be fan of Intercom. We're now still using Intercom for our non-profit but will have to change soon. Their support is really slow and inflexible. They change pricing from a day to the other without consideration.
So be mindful, they have no consideration for their users, it's just really about money!
EDIT: No one from their team ever reached out (obviously)
Recently we've also had more issues with them (pricing changing with no warnings,...)
